How to select a good ERP implementation partner, such as Microsoft 365?

In the last post we talked about the process of selecting an ERP well and the process with all the steps, the first being the selection of ERP that best suits your company. As we already mentioned the 4 to choose are Microsoft 365, SAP, SAGE or Odoo, the others we do not consider for a project of a medium and large company.

After the selection of the platform according to the criteria that have been mentioned above, we go on to contact 3 or 4 partners that distribute and implement the ERP platform, according to the criteria that we see appropriate and that adapts to our company.

After many years in the sector and more than 50 projects in implementation and working with a very wide variety of clients, we believe it is necessary to make this post where we give you 3 recommendations to choose your ERP implementation partnerwell.

  1. Physical proximity, not better quality.

It is a very serious mistake to think that physical proximity will give me better quality or more security. In the field of consulting today, and more after the COVID pandemic and the implementation of distance communication technology, it does not matter if the consultant is in Cáceres or Osaka. The service is exactly the same since today everything is done online. If we are looking for physical proximity, what we do is close doors to partners that could have much more quality and that can make us a very good implementation of ERP or business management software.

  1. Bigger doesn’t mean better, on the contrary.

The larger the partner, the worse the quality of service. You have to look for small or medium-sized partners with a lot of seniority. It is very important to select consultants who do not have turnover in their staff. That they have consultants with at least 7 years of experience in the platform. Experience is essential in this process. After many years implementing the ERP of Microsoft Dynamics and studying the market we see that the large distributors are usually the ones with the worst quality. Erroneously, customers think that larger size is more quality and that in ERP implementation is totally the opposite and has its explanation. A large distributor needs more personnel for its maintenance, it needs commercials, accountants, consultants, management, offices, important location (to falsify the power)… in short, more structural costs. All I have just commented on is extra cost, which ends up falling into the hourly price paid by the client.

  1. Prioritize implementation quality, not cost.

Returning to talk about large consultancies, instead of prioritizing project quality or customer satisfaction, their priority is the costs of it. This is their main concern, they base the projects more on a positive operating account than on a quality product delivered, that is, they count the hours, budget, and if they pass they charge them.

The hourly price is another fallacy that we will discuss in the next post in detail.

We hope that this post has helped you choose your next ERP implementation provider and any questions with this topic or with Dynamics 365 do not hesitate to contact us. And you, do you have other recommendations when choosing a provider?

 

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